stuff is very polite they are always trying to help if I misunderstood something. I was surprised by sauna quality it was also good. There was amenities everywhere(in a good way) so if I need something I could have get them from 1st floor. THere is always one person on administration who speaks english on b1 level
That most of stuff don't know english only few people in hotel knows english, NO TRASH BINS in a room is tough. I stored trash in plastic bag that I brought with me